You do not need to be home while we are cleaning (as long as we have a way to enter). If you are home, we will gladly work around you!

We love pets… are used to working around home pets. If you do have an indoor pet, please notify us upon booking. We ask that you have them in a kennel or confined in a specific area while we clean, if at all possible.

No, our folks WANT us there and we don’t need contracts to get invited back!

We require a minimum of 24 hours notice to cancel or reschedule your visit.. Rescheduling will be determined by our availability and is charged a $15 fee.

Tidyly offers a 100% Satisfaction Guarantee. Please inform us by email or phone and provide photos of any dissatisfaction within 24hrs of your cleaning visit to qualify.

This provides you with the opportunity to have us come back to fix the tasks.

Nope! We know the area and the buildings we service intimately. We do welcome and specific questions, recommendations, or information you think we need to know.

You can pay with any major credit card or cash. Credit card can be stored in our system and charged automatically after each visit.

This is always our goal. Our team is by-name requested regularly so as long as we can keep a consistent schedule we ensure the same team. (On the occasion of illness or other unforeseen circumstances, we would send a different cleaner/team but not before letting you know).

No! don’t fall into the trap of having to “clean for your cleaner!”… It is helpful to have the space tidied up, & laundry/toys picked up. There is absolutely no obligation to have anything clean before we come.